LifeStance Therapists & Psychiatrists Kissimmee

“Horrible practice. Without any consent on my end I was charged a $100 cancelation fee when I canceled more than 24 hrs before my appointment. I had an emergency and they were not willing to work with me. They said that I needed to cancel within 48 hours and needed to be charged a $100 fee. That's completely unheard of, what company charges such a high amount with such a strict cancellation policy? I cancelled well before 24 hours, i had an emergency and this was my first time ever canceling. I have sent them numerous messages requesting for paperwork showing that I signed and consented to this ridiculous policy and no one has responded to the numerous messages I have sent. This is a big problem. I have cancelled all of my individual and marriage counseling appointments until this issue gets resolved. I will not be changing my review until my situation is handled.”

“First appointment I just decompressed. Next appointment we are going to set goals. I feel as though my new Counselor understood my situation fairly well from that one brief visit. Looking forward to resuming treatment with a compassionate professional.”

“Very poor customer service!!!! They had me on the Phone for about 20 minutes to speak to a manager due the fact they would not let make an appt for my mother because they needed all this info such as a email address and phone number i explained to the lady that my mother who has mild dementia does not have a email nor does she answers the phone and that i was her POA. I am not happy with how they handled me trying to make a new patient appt for my mom. Definitely going to another place.”

“This was my very first visit with Therapist Ines Vilar..she was awesome..extremely genuine and authentic, beautiful heart and wonderful compassion for people..thank tou so so much Ines, excellent job, GOD bless🙏👍”